We understand that during your time of need, you are looking for answers. We think you will find this information helpful. If you need more specific information, please call us at 613-830-2305 or toll-free at 1-866-220-2375. We would be pleased to meet you to discuss your situation—with no obligation, of course.

Upon the death of a loved one, one of the first things you should do is contact the funeral home. We can then set up a time that is convenient for you to come in and complete the funeral arrangements.

If you do not wish to come to the funeral home, we would be pleased to send a licensed funeral director to your home. You should set aside two to three hours for this process.

During this discussion, the funeral director will guide you through all the necessary tasks that need to be performed when a death occurs. The people attending the funeral-arrangements conference should include the executor/executrix and any other immediate family members.

Legally, we must take our instructions and have all legal papers signed by the executor/executrix of the estate. In most cases, however, the immediate family members make the decisions.

We would also encourage any younger people, children or grandchildren who may want to attend, to come to the arrangement conference as well. We have found their input to be very helpful, at times. We can also offer a resource, Realities – Preparing Children for the Funeral Ritual, that helps family members explain death to children.

As well as guiding you through the arrangements, we will be supplying you with detailed information about funeral or ceremony options, pricing, caskets, urns, cremation, outer containers and other merchandise and accessories that may be required.

Heritage Funeral Complex offers the services of our Estate Administrator to all of our families, to help them settle the estate. All options and information will be provided to assist you in making the most informed decisions you can.

We also encourage family members to personalize the funeral so that they might properly capture the essence of the deceased’s life. The funeral director can help you accomplish this by offering several ideas we have seen in the past, such as, displaying art work or photographs of the deceased in the visitation room on a big screen. Should you wish a memorial video, we can help you with that.

Our goal is to make every service special and to ensure that you have a complete understanding of all decisions that need to be made.

pdf-icon More information about burials

pdf-icon More information about cremation

pdf-icon More information about personalization

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